Sync Order Status from Courier

TABLE OF CONTENTS

• Overview
  • Step-1: Log in to the Asaan Retail portal.
  • Step-2: Hover your cursor to the flyout menu on the left and click the Sales tab. Then, click Orders from the dropdown menu.
  • Step 3: Click on the ‘More’ button at the top right corner of the screen. From the dropdown menu, click ‘Sync with Courier.’
  • Step 4: In the pop-up window, choose the respective courier(s) and click the ‘Sync’ button.

Overview

The use case of the ‘Sync Order Status’ feature is that you can keep your order statuses synced between “courier <=> asaan retail <=> marketplace” to ensure a streamlined flow and utmost synchronization between sales orders and inventory. You don't need to manually update your order status on the marketplace, courier, or Asaan Retail. At the same time, your inventory will be adjusted automatically for the order items.

All you need to do is sync any number of your sales orders involving any couriers in just ‘ONE GO.’ Or you can also automate syncing by enabling the 'Auto-sync' option in courier integration. Auto syncing frees your team from manually syncing the order status.

Read more about the use case of this function in this Case Study.

To sync order status from the courier in Asaan Retail:

Step-1: Log in to the Asaan Retail portal.

Step-2: Hover your cursor to the flyout menu on the left and click the Sales tab. Then, click Orders from the dropdown menu.

Step 3: Click on the ‘More’ button at the top right corner of the screen. From the dropdown menu, click ‘Sync with Courier.’

Step 4: In the pop-up window, choose the respective courier(s) and click the ‘Sync’ button.

Once you are done, your order statuses will automatically be updated in Asaan Retail (for example, RTS => Shipped => Delivered, etc.).

Order Status - RTS

Order Status - Shipped

Order Status - Delivered

The updates in order status will then be pushed to Woocommerce or Shopify (except Daraz) if the orders are from the said marketplace and the automatic “Push Fulfillment Status to Woocommerce/Shopify” feature is enabled in the integration panel of WooCommerce or Shopify.

Example of WooCommerce Integration Panel

You can also check your ‘Shipment Tracking’ details by clicking on the order number > Courier tab.

Learn more about Order Status Sync in WooCommerce and Shopify.